Terms and Conditions 

Ticket Supply Internet Bookings  


  • Tickets will be sent as a PDF document at the end of the booking process
  • The tickets should be printed and brought with you to the performance
  • The tickets will be scanned on admission to prevent multiple copies and potential fraud

Tickets Supply - Other types of Purchase

  • Tickets will be printed at point of sale and given to the customer
  • Postal and telephone  bookings will be sent within seven working days
  • Tickets must be brought with the customer to the performance
  • The tickets will be scanned on admission to prevent multiple copies and potential fraud

Ticket Exchange

  • Ticket exchanges are only available within the same event
  • Ticket exchanges can not be made for group bookings of ten people or more

Ticket Refunds
AdvanceTickets Operates A No Refunds Policy

  • We will only refund tickets if the performance or event has been cancelled
  • A ticket cannot be refunded in adverse weather conditions if a performance or event still goes ahead
  • No refund for pre - booked tickets can be made on the announcement of a subsequent special offer

If you are unable to attend a performance we are happy to make your tickets available for resale under the following conditions:
  • Resale can not be guaranteed and the venues remaining tickets will always take priority
  • Resales are made entirely at the discretion of the Box Office Management

Lost Or Replacement Tickets
  • We will replace lost or destroyed tickets free of charge
  • Identification may be required to issue replacement tickets

Discounted Tickets
  • Discounts are not necessarily available at all performances


  • Latecomers will not be admitted until a suitable break in the performance
  • General admission seating will be re-allocated 15 minutes prior to the performance
  • Please arrive at least 15 minutes prior to the performance start time to guarantee seating

Data Protection

For your protection and in accordance with the Data Protection Act 1998

  • We only take your address in order that we can:
  • Contact you in the event of cancellation
  • Authorise a credit or debit card transaction
  • Post your tickets, if requested (a small charge applies)
  • Keep you informed of our future events


Payment Security

AdvanceTickets.co.uk Financial transactions are secured by Starfield Turbo SSL and all financial transactions are handled through a secure SecPay transaction gateway for your protection and peace of mind.

The Teddy Bear Club - Secured By SECPay


AdvanceTickets accepts the common types of credit and debit card, cash and cheque. Please note some payment types are only available at the box office and not online

AdvanceTickets MaestroAdvanceTickets- MasterCard AdvanceTickets- Visa AdvanceTickets- Delta AdvanceTickets- Switch AdvanceTickets- Solo


  • Proof of identity may be asked on admission for door collections and internet bookings as part of the anti fraud programme within AdvanceTickets.co.uk

Whilst every effort is made to provide accurate information, the Venue Management and AdvanceTickets.co.uk reserve the right to amend the advertised programme and/or cast for reasons beyond its control. We reserve the right of admission to the venue, event and subsequent events.

Should you have any queries or concerns or have any isssues printing or accessing our ticket services please contact support@advancetickets.co.uk